Elvorain™ | Operated by Shenzhen Cuihuoji Technology Co., Ltd. | Legal Representative: Fan Chunmei
Business Address: Room 811, Building A, Nanyuan Fengye Apartment, No. 1086 Nanshan Avenue, Dengliang Community, Nanshan Subdistrict, Nanshan District, Shenzhen City | Email: service@elvorain.com
Elvorain™ provides customer support for product questions, order information, shipping concerns, returns, refunds, damaged products, incorrect products, delivery issues, and other after-sales matters.
Customer Support
Email: service@elvorain.com
Phone: +86 13789211076
Customer Service Hours: 8:00 AM–10:00 PM
When contacting us regarding an existing order, please provide your order number and a clear description of the issue.
For damaged, defective, incorrect, incomplete, or materially different products, photographs or other relevant information may help us review the matter more efficiently.
After-Sales Handling
Customer-service and after-sales requests are normally reviewed and handled within 3 business days after we receive the information reasonably necessary to assess the request.
Returns
Eligible products may be returned within 30 calendar days after delivery.
Customers must contact us before sending a return so that the correct return instructions and return destination can be provided.
Refunds
After an eligible returned product has been received and reviewed, an approved refund is processed within 7–10 business days through the same transaction channel associated with the order.
Shipping Assistance
Estimated transportation time is generally 3–7 business days after dispatch.
If tracking appears unusually delayed, a shipment cannot be located, or a delivery issue occurs, customers may contact our support team for review and assistance.
We aim to provide clear, accessible, and practical support throughout the customer experience.